I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? On what devices can I use Siri for Westpac banking? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. How do I change my Westpac Online daily payment limit? If I create a PayID, can people still pay my BSB and account number? I need help opening a joint account. How will my personal information be shared with Samsung? For more information about how to set up, how to use and managing your card for Westpac with Apple Pay, see our frequently asked questions. I have a joint account – can I receive Digital Mail? What happens if I scan my fingerprint incorrectly more than 5 times? How do I disable or unlink a Westpac account from the Westpac Banking skill? What happens if my Fitbit smart watch is lost or stolen? Is Westpac Keyboard available on all messaging apps? How do I change the PIN for my Digital Card? Which banking tasks can I perform using the Westpac Keyboard? My device has been lost or stolen. How long am I able to receive assistance for? Why? Will I still be able to view my BT accounts within Westpac Online Banking? Our notice explains how we use cookies and how you can manage them. Westpac's online banking systems were back in operation on Tuesday morning, after significant disruption on Monday. How does SmartPlan affect my credit card payments? Are there any fees to use Osko® or PayID? Plus, you can manage your account wherever you want – … What is a Device Account Number and how is it different to my physical card number? Are there any transaction limits with Osko® payments and payments to PayIDs? What if there are no participating Hey You cafes/businesses in your area? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Do I need to use my card PIN with Google Pay? How do I transfer between my accounts using Online Banking? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. How do I make an Osko® payment to a BSB and account number? Should I close the accounts of the deceased? Enjoy all the benefits of your Westpac credit or debit Mastercard with Apple Pay on iPhone, Apple Watch, iPad and Mac. What happens if I miss a SmartPlan Repayment? Can I use Google Pay as backup when I lose my card? What happens if I have Card Autopay on my account? This is an old version of Google Pay, do not use it anymore. Remove or update any expired … You’ll still be... You should report suspected fraud following standard Westpac procedures. Find out how Westpac Protect™ SMS Code can provide extra protection. I can see my card in my Garmin but the transaction is declining. Banks may restrict any of its cards from making mobile payments. I’ve added my Westpac Mastercard debit card but can’t see CHQ/SAV. It uses the NFC (Near-field Communications) technology on the phone and works just like a contactless payment with your physical card. Why hasn't my mobile payment gone through? I have power of attorney over the deceased’s accounts, does this still stand after their passing? Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? What information do you collect and how is it used within the Westpac Banking skill? What is Westpac online banking for businesses? Can I use the Westpac Banking Action for Google Assistant for general customer service support? I am using an unsupported browser and the Westpac Live sign-in page does not display correctly, what should I do? Why is this? When you receive your new Westpac PayTag, please destroy and safely discard your old one. If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details? What do I do with the cheque after submitting it? How do I get an emergency card replacement while I'm overseas? Can I use my digital card details to make online transactions? Is the Westpac Banking for iPad or Windows 8 secure? How do I find out more about the Transport for NSW Contactless Payments Trial? What can I view in my transaction history? Where do I find my messages and alerts on Westpac Online Banking? If your bank isn't listed or your card can't be set up for mobile payments, call the phone number on the back of your card to offer your bank feedback. How do I make a BPAY® payment using Mobile Banking? My loved one has recently passed away. How do I make a BPAY® payment using Mobile Banking? Why do I need to complete verification when adding my card to Google Pay? Tech Times calls Google Pay a sleeker and more secure … Are Westpac Keyboard transactions secure? For the best Google Pay experience, we recommend using a debit card whenever you send or receive money from friends and family. Why am I seeing a message to contact my bank? At the time of writing, Google Pay supports Mastercard, Visa and AMEX cards from over 50 banks in Australia. What happens if my Samsung phone is lost or stolen? How do I get the Westpac Mobile Banking app on Apple Watch? How do I cancel the mobile payments feature? What happens if my camera doesn’t capture my card details? Can I make a mobile payment if my mobile is asleep? How long does the $5 Hey You credit offer run for? Remember customer ID. Version History and Review, Questions & Answers How do I update my email? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? What is the 'Pay' button in the Westpac Mobile Banking app? Can I use the Westpac Banking skill for transfers and payments? What are the eligible accounts that I can register to make payments using Siri? What is the Digital Safe? A lot. If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? This screen confirms the amount and the card used to make the payment. Westpac’s board has decided it is “prudent” not to pay a first half 2020 dividend despite maintaining a “strong” balance sheet, according to an announcement on the Australian Securities Exchange (ASX). Can I use my Digital Card once my physical card has been received? My Westpac Protect SMS code looks different to what I expected. Can I report a lost or stolen card from Online Banking? What happens if I close my Westpac everyday bank account? This information does not take your personal objectives, circumstances or needs into account. IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. How will my personal information be shared with Samsung? What happens if I don’t receive an email notification? I need a new PIN for my credit card or Handycard while I’m overseas. I’ve lost my physical card; can I still use Fitbit Pay on my Fitbit device? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? What payment limits apply to Pay to Mobile payments? What happens if my application for financial hardship is declined? Are there any transaction limits with Osko® payments and payments to PayIDs? What happens if a Term Deposit is held as a security or has a restricted status? Transfer times vary depending on the type of payment method you use. With the removal of the online keypad, I’m concerned about keylogger software, what does Westpac do to protect me? Note that this doesn’t work at terminals where you have to insert the card, such as at public transport recharge stations or parking meters. Do I need to re-enrol it? Westpac’s board has decided it is “prudent” not to pay a first half 2020 dividend despite maintaining a “strong” balance sheet, according to an announcement on the Australian Securities Exchange (ASX). What do I do if my Global Currency Card is lost or stolen? When will I need probate or letters of administration? What is the Foreign Accounts Tax Compliance Act (FATCA)? How do I set up Quick Balance? I entered the incorrect amount of the cheque when I scanned it, what do I do? If I delete the Windows App from my phone can I download it again? Full details are available on request. Which Westpac corporate accounts are eligible for Osko Payments? How can I keep my card safe in Apple Pay? What do I need to set or change my PIN online? What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? 9:30am - 5pm, Fri How will I know that the change has taken place? A lot. With a debit card, sending and receiving money is usually the fastest option. Can I remove Quick Balance? The partnership marks a shift in Australia’s online banking landscape as legacy juggernauts and new technology-focused players navigate relationships with one another, as … Can I add my card to multiple smart devices and wallets? How do I calculate what I need to pay each month for SmartPlan? Can I choose the one I want to use for the transaction? Can someone else use the Google Assistant to access my Westpac accounts? Can I use the same 4 digit passcode that I use to access the Mobile Banking app on my iPhone or Android phone? Why do I need to provide my email address? How do I wear and care for the Centsitive Objects Incognito Pin? If yours isn’t working as it should, then read on as your internet browser or its settings may need to be updated. However, it should be noted that each bank decides whether each of its cards will work with Google Pay. Can I still make mobile payments with the NFC functionality switched off? Quick Tip: when adding your card details to Google Pay, make sure that it is exactly the same as it appears on your plastic card. How will my personal information be shared with Garmin? Will my Westpac PayWear Card number be the same as my Westpac Debit Mastercard®? Are Westpac Keyboard transactions secure? Will mobile payments work if I have a case on my mobile? How do I change the account displayed in Quick Balance? Where can I find out more information about Google Pay? There is no fee charged by Westpac to add your card to Google Pay. We support these operating systems. My loved one has recently passed away. Do I still get reward points when they use Fitbit Pay? Which Westpac business accounts are eligible for linking to an ABN PayID under a Business profile? Can I switch off the NFC functionality on my mobile? What can I view in my transaction history? How can I manage the signatories for my business account? Can I access the mobile cheque feature on my tablet? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? I deposited a cheque using my mobile but it was rejected, why? Where can I find the option to approve a Term Deposit renewal? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? Google Pay is available for your eligible debit and credit cards. When you receive your new Westpac PayTag, please destroy and safely discard your old one. What do I do if my PayWear Card has been misplaced or is lost or stolen? Can I make payments to friends, pay bills or transfer money using Siri? What is Apple Pay, where can I find more information on Apple Pay? Can I use Westpac PayWear to withdraw cash? How do I remove my Westpac card from my Samsung Gear device? Lending criteria apply to approval of credit products. Which iPhone devices are eligible to use Westpac for iMessage? What can I do? "We are excited to … Are the Google Pay spending limits and PIN the same as the plastic card? How do I set up Quick Balance? Why? How do I change the account displayed in Quick Balance? Which Westpac business accounts are eligible for Osko Payments? Can I use my digital card details to make online transactions? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? What if I require another copy of the letter posted to me? How do I set up fingerprint or quick sign in? Is Face ID sign in more secure than 4 digit Passcode or fingerprint simplified sign in? Are there any additional fees and charges for adding my card to Apple Pay? Are there any additional fees and charges for adding my card to Apple Pay? Can I include a description with in my Siri payment? How long does it take for the cheques to clear? I can see my card in Google Pay but my transaction is declining. Can I add multiple cards to Apple Pay on my device? Apple Pay is more limited in compatibility, working only with the iPhone 6 and later versions. I can see my Card in Samsung Pay but my transaction is declined. What do I do now? Can I use Westpac PayWear for online purchases? How do I wear and care for the Centsitive Patch? BT Super or Single sign-on (SSO) access to Westpac Online Investing will this affect my login credentials that I have previously set-up? Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password. Why do I need to complete verification when adding my card to Google Pay? Key features • Quick Balance – view your balances and recent transactions for up to 3 accounts, and transfer money between these accounts without having to sign in^ • Sign in with your fingerprint on compatible phones. If I have an iPhone X, can I use Face ID on the Westpac app to log in? Can I use Samsung Pay as a backup when my card is blocked or reported lost/stolen? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? Microsoft® Internet Explorer 11 and upwards; … How do I set my default card in Apple Pay? Do I need to re-enrol it? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? Are the Samsung Pay transaction limits and PIN the same as the plastic Card? SMS Protect. To update this information use Google Pay: Remove or update expired cards. If an account at another financial institution cannot accept Osko payments, what happens? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? Can I make payments to friends, pay bills or transfer money using Siri? What key changes might I need to make to our back-end accounting systems to accommodate PayID and Osko payments? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? I don't remember my Customer ID, where can I find it? Are mobile payments from my mobile secure? How can I earn and redeem Altitude Rewards? What if I have 2 banking apps? If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? Full details of the terms and conditions are available from any … Do I need to do anything to get ready to be able to use PayID? 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